Answers before you ask
Everything you need to know about working with TST, from platforms and timelines to budgets and reporting. Still have a question? We’re one call away.
Getting Started
What services does TST Marketing offer?
Who do you typically work with?
We partner with hospitality and tourism operators, non-profits, ecommerce and retail brands, and corporate teams. Our sweet spot is organizations that want a strategic partner rather than a one-off vendor.
Do I have to be local to Canmore or Banff to work with you?
No. We’re based in Canmore and know the Bow Valley market intimately, but we work with clients across Canada and internationally. Most collaboration happens over video calls, email, and shared project tools.
How do we get started?
The best first step is to book a discovery call. We’ll learn about your goals, current challenges, and timeline, then recommend an approach and provide a tailored proposal. There’s no obligation and no pressure.
Websites & Build
Which platforms do you build on?
Most of our sites are built on WordPress or Shopify, and we also take on custom builds when a project calls for it. We recommend the platform that best fits your content, commerce, and team, not the one that’s easiest for us.
How long does a website project take?
It depends on scope. A focused presence site typically takes four to six weeks, while ecommerce and booking platforms usually run six to ten weeks. We’ll give you a realistic timeline up front and keep you updated at every milestone.
Will I be able to update the website myself?
Yes. We build on flexible content management systems and provide training so your team can update content, add pages, and manage day-to-day changes with confidence. For anything more technical, our maintenance and support services are available.
Do you offer ongoing website maintenance?
We do. Ongoing updates, technical maintenance, hosting support, and troubleshooting are available to keep your website secure, current, and performing at its best.
Marketing & Grow
How is digital marketing success measured?
We focus on the metrics that map to your business goals, such as return on ad spend, qualified leads, bookings, revenue, and conversion rate, not vanity numbers. You’ll receive clear reporting that shows what’s working and where we’re optimizing next.
How much should I budget for paid advertising?
Ad budgets vary widely by industry and goal. We’ll recommend a starting budget based on your objectives and market, then adjust as we gather performance data.
How quickly will I see results from marketing?
Paid media can drive traffic and leads within the first weeks, while SEO and organic growth compound over months. We set realistic expectations at the start and prioritize the mix that fits your timeline and budget.
Can you take over marketing that another agency started?
Absolutely. We regularly step in to audit, clean up, and improve existing campaigns, accounts, and analytics setups, then build a strategy to move performance forward.
Working Together
How much does a project cost?
Every engagement is scoped to your goals, so pricing varies. After a discovery call we provide a detailed proposal with clear deliverables and investment, so there are no surprises. We’re happy to work toward a range that fits your budget.
Do you offer one-time projects or only retainers?
Both. Some clients come to us for a single website or design project, while others partner with us on an ongoing basis for marketing and support. We’ll recommend the structure that makes the most sense for you.
Who will I be working with?
You’ll work directly with our team, not layers of account managers. We keep communication responsive, collaborative, and clear from kickoff through launch and beyond.